Versand

Last Updated: August 20, 2026

At PANDAIRE, we aim to make ordering your favorite home accents simple and reliable.

Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow approximately 1–3 business days for your order to be processed, prepared, and handed over for shipment.

Processing may take longer during holidays, promotional events, or periods of unusually high order volume.

Shipping & Delivery

Delivery times vary depending on your destination, shipping method, carrier, customs procedures, and circumstances outside our reasonable control.

Delivery dates displayed during checkout should be considered estimates unless expressly stated otherwise.

Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Any applicable free-shipping promotions and their conditions will be displayed on our website or during checkout.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to become active after shipment.

Delivery Delays

Occasional delays can occur due to:

Carrier disruptions
Severe weather
Customs procedures
Public holidays
Strikes or service interruptions
Incorrect delivery information
Other circumstances outside our reasonable control

If your order appears significantly delayed, please contact us for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If you discover an error after placing an order, contact us as soon as possible. We cannot guarantee that delivery details can be changed once processing or shipment has begun.

International Orders

International shipments may be subject to customs procedures, duties, taxes, or other charges depending on the destination.

Where applicable and unless otherwise stated during checkout, these charges may be the responsibility of the recipient.

Damaged Orders

Candles and candle holders can include delicate components.

If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photographs of the product and packaging.

We will review the issue and assist with the appropriate next steps in accordance with our policies and applicable consumer law.